Featured implementation work
Flagship work includes ServiceM8 quote and reactivation automation, CRM proposal and payment follow-up, social comment classification and messaging, and an AI voice receptionist with intelligent routing.
EXRIEL. Eriel Sunga portfolio.
Built to solve real problems.
Selected systems, integrations, and automation builds, with evidence-based architecture and verified workflow behavior.
Evidence and confidentiality
Implementation screenshots are separated from reconstructed architecture illustrations. Private client configuration, identifying details, and unsupported commercial results are excluded.
Case studies
- AI Voice Receptionist with Intelligent Routing. A connected voice and automation system that routes caller requests into appointment, contact, and backend workflows.
- IDX to GoHighLevel Lead Automation. Connecting property lead capture to n8n workflows and GoHighLevel CRM for structured lead intake and routing.
- Shopify to QuickBooks Automation. Connecting e-commerce activity with accounting workflows through automated data exchange.
- HouseCallPro and Cal.com Integration. Connecting field service workflows and appointment scheduling through Zapier.
- WooCommerce to Xero Integration. Connecting commerce and accounting workflows across WooCommerce and Xero.
- ServiceM8 Quote and Reactivation Automation. Quote synchronization, contact review, and reactivation workflows connecting ServiceM8, n8n, and GoHighLevel.
- CRM Proposal and Payment Follow-up. Conditional follow-up, reply handling, agreement status, and payment handoffs in GoHighLevel.
- Social Comment Classification and Messaging. Intent-based comment replies, messaging paths, and contact safeguards for Facebook and Instagram.
- Sales Pipeline Lifecycle Automation. Lead intake, qualification, appointment follow-up, and stage-aware nurture in GoHighLevel.
- Conversational AI Routing and CRM Actions. Three separate CloseBot examples covering booking, decline, opt-out, and human review.
- IVR and Human Fallback Routing. Two distinct phone-tree examples covering menu selection, caller guards, and voicemail fallback.
- Retell Outcome Routing and Notifications. Webhook normalization, CRM lookup, outcome routing, and a separate Slack notification example.
- Automotive Services Website. A supplied website build capture, presented as design evidence with identifying sections excluded.
- Appliance Repair Lead Capture Page. A supplied website build capture, presented as design evidence with identifying sections excluded.
Selected public work excludes private client configuration and unsupported performance claims.