Call Routing
IVR and Human Fallback Routing
Two distinct phone-tree examples covering menu selection, caller guards, and voicemail fallback.
Reconstructed architecture. Source captures withheld.
Workflow context
Caller menu choices and human availability require different paths. The January 10 department tree is distinct from the January 14 caller-screening and fallback implementation.
My implementation role
Implementation of the supplied phone-tree and caller-fallback workflows.
Architecture and connected systems
- Caller guard
- Caller category
- Menu input
- Human connection
- Answered?
- Voicemail fallback
Verified system behavior
- Blocked-caller guard
- Caller-input routing
- SMS and tag actions
- Human answer checks
- Voicemail and hold branches
- A separate department-selection tree
Technologies
GoHighLevel, IVR, SMS
Evidence note
The January 14 captures are linked views of one implementation. The January 10 department tree is a separate example. Private business identity, staff names, and internal tags are omitted from the reconstruction.
