AI Automation Case Study
AI Voice Receptionist with Intelligent Routing
A connected voice and automation system that routes caller requests into appointment, contact, and backend workflows.
Recorded walkthrough
Workflow context
A voice front desk needs to connect caller intent with the appropriate appointment, contact, or backend operation. This architecture has been used and adapted across different client implementations.
My implementation role
Implementation of the routing and automation connecting voice requests to Appointment Actions, CRM operations, and responses to the calling workflow.
Architecture and connected systems
- Conversation layer
- Appointment Actions
- Contact / validation
- Availability / operation
- Webhook response
Verified system behavior
- Contact lookup
- Required-data validation
- Availability checks
- Appointment booking
- Rescheduling
- Cancellation
- Front-desk messaging
- Office-hours logic
- Webhook responses to the calling workflow
Technologies
n8n, GoHighLevel, APIs, Webhooks
Evidence note
The completed case-study video is the primary walkthrough. Client-specific configurations, names, and commercial outcomes are not included.
