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AI-Assisted CRM Workflows

Social Comment Classification and Messaging

Intent-based comment replies, messaging paths, and contact safeguards for Facebook and Instagram.

Sanitized evidence and reconstructed architecture

Workflow context

A comment can express interest, ask about pricing, request support, or need no engagement. Classification lets the configured workflow select a corresponding response path rather than treating every comment alike.

My implementation role

Implementation of the comment classification, channel welcome, and opt-out workflows represented in the supplied GHL builder captures.

Architecture and connected systems

  1. Facebook comment
  2. Classify with OpenAI
  3. Interested
  4. Pricing
  5. Skeptical

Verified system behavior

  • OpenAI-powered intent classification
  • Interested, Pricing, and Skeptical reply and messaging paths
  • Praise response and tagging
  • Client-support response and messaging path
  • Spam tagging and default exit
  • Separate Facebook and Instagram welcome modules
  • Opt-out tagging and DND action

Technologies

GoHighLevel, OpenAI, Facebook, Instagram

Evidence note

These captures verify configuration, not deployment outcomes. The workflow inventory shows Draft and zero enrollment at capture time. Facebook and Instagram are channel variants, not duplicate portfolio projects. The separately supplied bot-outcome router is not asserted to be part of this classifier.

Social Comment Classification and Messaging. Architecture illustration.